Frase Partners with CivicPlus to Help Local Governments Automate Services to Citizens

BOSTON, MA — February 3, 2021 — Frase, the world’s leading Answers Platform, today announced that it is partnering with CivicPlus to help local governments support citizens digitally with artificial intelligence-powered chatbot solutions.

By combining Frase AI chatbot technology, with CivicPlus’ expertise in local government technology services, over 4,000 local governments and their over 250 million citizens will be able to get answers to their questions (from home) faster, and easier. This comes at a pivotal time for local governments, where COVID-19 has dramatically impacted resource constraints and put a heavy emphasis on solving citizen problems through technology-enabled solutions that are fast, reliable and easy to use.

“We understand that local governments are facing critical shortages in resources now more than ever,” said Tomas Ratia, Frase Co-Founder and CEO. “We are thrilled to partner with CivicPlus—a leader in local government technology—to bring our solution to municipalities that play such critical roles in our everyday lives. We are committed to empowering local governments to streamline their customer services operations and to do it with smart technology that learns from every interaction.”

The announcement follows a recent study conducted by The 2020 Center for Digital Government, which stated that government chatbots are now a necessity for States, Cities, Counties. “Before COVID-19, a few leading governments were dabbling in chatbot technology,” said Ben Miller, associate editor for Government Technology. “In 2021, it’s hard to imagine government doing the people’s business without them.”

Frase kicked off its partnership with CivicPlus by launching an AI chatbot for the city of Portland, Maine, which includes detailed information to help Portland residents get answers to questions ranging from voter registration to finding time-sensitive information on COVID testing locations in their city.

“We are pleased to partner with Frase to bring technology to our clients that will allow them to meet the growing need for contactless government,” said Ben Berkowitz, CivicPlus Vice President of Product Strategy. “Frase shares our commitment to bringing innovative, smart technology to the public sector. We are confident that together, we are bringing vital automated service capabilities to local governments at a critical time in their service evolution.”

About Frase
Frase is the world’s leading Answers Platform that uses website content and artificial intelligence to help companies answer visitor questions 24/7. More than 10,000 businesses use Frase to grow organic traffic, conversion rates and revenue with integrated content optimization and conversational AI tools. For more information, visit

About CivicPlus
CivicPlus provides integrated technology solutions for over 4,000 local governments and their over 250 million citizens. Its solutions enable municipalities of all sizes to rapidly and efficiently migrate traditional citizen services online to meet the new online imperative of local government. Their solutions include website content management, agenda and meeting management, parks and recreation management, citizen request and work order management, employee management, routine and mass notification software, and ready-to-use mobile apps and forms. For more information, visit

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